Mister-Auto

A list of garages and suppliers that have given proven good service to members. All submissions to this forum must be approved by either an Admin or a Moderator before inclusion.

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van ordinaire
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Mister-Auto

Post by van ordinaire » 06 Oct 2015, 17:16

On 21 August I ordered a replacement drive-shaft on line from someone offering an unbeatable price. + very reasonable p & p.

I also needed an oilseal but hadn’t found it - ’til after I’d placed the order. Apparently they have a flat rate p & p charge which meant the seal would’ve cost the same again so I phoned them, spoke to someone who I took to be American, who said I should go ahead & order the seal & he’d cancel the p & p on the shaft. That I did &, true to his word I was notified of the refund the following Monday, the 24th, & despatch of my orders later that day.

The parts arrived on the Thursday (oddly in 2 deliveries) so I was surprised (& impressed) to see they came from Belgium. While it’s true the brand – Bolk, meant nothing to me, perhaps that was not surprising (although they do seem to be a major parts brand/supplier)

So far as I could tell the shaft was good quality & came complete with new hub nut (the seal was Bosch) so, so far so good. It fitted no problem &, now, perhaps, 800 miles on I have no cause for concern.

I was going to do a post singing their praises but before I could I learned that the company (which is actually French, but has a British website &, I believe, distribution centre, indeed it may be a pan-European outfit.) has a terrible reputation, which the following review seems to sum up:-

“Rèmi Saby's Mister-Auto is a weak copy of Ryan Air. As long as there is no problems, they are perfect BUT if any problem occur, Mister-Auto is 100% disaster.

You will face mistreatments, high costs and severe delays.

If you are willing to risk, then do shop at Mister-Auto, if not, turn to other supplier. The money you save at Mister-Auto ain't worth the risk.”

I guess I must just have been lucky but, on reflection, given that the shaft was the early version AND the price, it occurs tome it might be a re-con. unit; not that there’s anything wrong with that although, of course, but if so, it should have been described as such.

Must confess it’s put me off going back to them but I offer this, f-w-i-w, so you can each make your own decision.

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xantia_v6
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Re: Mister-Auto

Post by xantia_v6 » 06 Oct 2015, 17:54

I have bought from them a couple of times (in France) and have had no problems. They often have citroen parts for older models that cannot easily be found elsewhere. Note that the french website often has different parts than their UK or irish sites, so if desperate for something, it pays to check all three.

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Re: Mister-Auto

Post by macplaxton » 11 Oct 2015, 22:34

I've ordered from them a couple of times. Delivery to Ireland seems to be via Bpost and locally An Post which is good for me. (UK and Yodel would give me nightmares!)

First time they sent me a single glow plug instead of an HT lead set. Although from different manufacturers, they shared the same four digit short code. Emailed them and got a RMA and return label and got the correct part sent to me without hassle.

Second time everything was okay, but I've a duff Valeo condensor. I got a RMA and return label, but never got round to sending it back.

I'd use them again. I've seen stuff cheaper on the Irish site than the UK site and vice-versa with no correlation in exchange rate either.

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van ordinaire
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Re: Mister-Auto

Post by van ordinaire » 13 Oct 2015, 12:52

I find this quite encouraging, because, far from having issues, I was seriously impressed.

However, in view of the sheer number & weight, of the negative reviews all over the net they certainly wouldn't be my first choice.

lexi
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Re: Mister-Auto

Post by lexi » 21 Oct 2015, 22:41

I have had great parts and service from them for about 6 years. The prices and range of stuff is extensive. They beat ECP on lots of items price wise but not always, so check the prices.
BOLK is just Mr Auto's contract or source branding. Bolk could be anything, depending on their chosen manufacturer.
My first issue has now arisen with last batch of stuff for C5. Among all the other items, I ordered a Bolk crank damper pulley £28. It was made by a Spanish company called V.A.R.E. Looked fine, but was either the wrong type or a faulty component as it banged like a big end on a tractor. No problem as these things happen.
You print off a postage label after informing them, then drop at PO. You wait for a refund on your statement...less £5.60 postage. The return item goes to Germany? Well 12 days and no refund so we will see. Only a £28 item. Serves me right for buying a cheap pulley. My return could go missing in post with say, a bar code torn or whatever though. If they come up with a refund, I will continue to shop. If not I suppose I will have to take the huff! :lol:
I do buy from many other sources though.

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van ordinaire
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Re: Mister-Auto

Post by van ordinaire » 23 Oct 2015, 11:31

Thanks for the heads-up on Bolk.

As I originally quoted:- “As long as there is no problems, they are perfect BUT if any problem occur, Mister-Auto is 100% disaster.

You will face mistreatments, high costs and severe delays.

If you are willing to risk, then do shop at Mister-Auto, if not, turn to other supplier. The money you save at Mister-Auto ain't worth the risk.”

Actually, your experience reminds me of s similar one with another firm over a fuel filter that was the wrong one; when I returned it I got an e-mail asking what I wanted done, I replied I'd like the right filter, then - nothing!

Perhaps I'll trawl back through my e-mails (& statements) & chase it up, if only so I can report back.

Good luck with Mr Auto.

elma
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Re: Mister-Auto

Post by elma » 23 Oct 2015, 16:37

Not my kind of outfit.
I feel that customer service is measured by what the ones that went wrong say afterwards.

Customer feedback along the lines of "sent the wrong part but replaced with the correct one in no time, very happy" is what draws me in.

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CitroJim
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Re: Mister-Auto

Post by CitroJim » 23 Oct 2015, 20:17

elma wrote:Not my kind of outfit.
I feel that customer service is measured by what the ones that went wrong say afterwards.

Customer feedback along the lines of "sent the wrong part but replaced with the correct one in no time, very happy" is what draws me in.

Yes, l I tend to agree with that. I'm bloody fussy and if a supplier does not cut the mustard in any way I'll never use them again...

lexi
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Re: Mister-Auto

Post by lexi » 24 Oct 2015, 11:58

Well to top my report on Mr Auto. They refunded my money in full.
So 5***** to Mr Auto from me. You cannot always take other peoples disappointments as a yardstick for the absolute truth of what will happen to you.
French cars get the worst reviews but as we know, reading between the lines is where it's at.
Shop around guys. 10% promo code at ECP just now with free post. Just ordered a few bits. 8-)

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van ordinaire
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Re: Mister-Auto

Post by van ordinaire » 29 Oct 2015, 16:26

lexi, glad it worked out OK in the end.

I'm very much with Jim & James on my attitude to suppliers - & not just of car parts!

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van ordinaire
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Re: Mister-Auto

Post by van ordinaire » 14 Jun 2016, 14:35

Update:

Curiosity prompted me to get a price for cam belt kit - & very good it was too: "Continental" so the belt, at least, should be good as well.

The problem was I also wanted an alternator belt but website wouldn't let me "continue shopping" Gave up, went away but a couple of days later got an e-mail reminding me I'd left something in my trolley +, apparently as an incentive to complete my order quoting a discount code.*

However there were still problems, not immediately resolved by customer service which, infuriatingly sent me e-mails saying the answer to my query was in "My Account" - not overly helpful when complaint is about website not responding!

Anyway, eventually got there - & the code was worth a further £8 (so that paid for the drive belt). Got an e-mail the following day telling me order had been dispatched - & it arrived the next day. Soooooh, in the end: - quality product @ knock down price by return of post (as it were).

Of course the proof the pudding & all that will have to await my plucking up courage to do the job, 'cos I bought it while they were having a promotion & the job is, very much, on the cards.

* I've had similar experience elsewhere, so if there's no urgency it might be worth aborting an order - & waiting to see what's offered to complete it. I know £8's not much - but it represents well over 10%, so an acceptable discount.

lexi
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Re: Mister-Auto

Post by lexi » 15 Jun 2016, 19:25

Bought a C5 Dayco crank damper pulley from Mr Auto a few weeks ago.
Best price I could get anywhere and it came from France to Scotland in 3 days on free post.

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van ordinaire
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Re: Mister-Auto

Post by van ordinaire » 17 Jun 2016, 15:29

Where the parts come from seems to be pot luck, but makes little difference.

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NewcastleFalcon
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Re: Mister-Auto

Post by NewcastleFalcon » 18 Jun 2016, 20:30

Came across a reference on something else I was looking up...apologies if its ancient news, that everyone knows but Mister Auto is owned by the PSA Groupe and as of January 2016 unless he has already been given the push is Sebastien Rohart the Managing Director, Monsieur Auto so to speak

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and PSA's ambitions for Mister-Auto
PSA also wants to have a bigger share in aftermarket sales, using three different providers. As well as the dealer network, it wants to expand the more value oriented Euro Repair network and grow the revenue of the Mister Auto parts retailer by 500% by 2021.
Maybe Sebastien may respond favourably to a request for an additional discount for FCF members, as a small part of achieving his growth targets, and raising brand-awareness in the French Car Community across the planet:!: :)

Regards Neil

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Stickyfinger
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Re: Mister-Auto

Post by Stickyfinger » 18 Jun 2016, 21:05

When a 4 year old PSA made car looks like this I should hope he would

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